{"id":2735,"date":"2021-07-05T13:03:04","date_gmt":"2021-07-05T11:03:04","guid":{"rendered":"https:\/\/www.movistar.es\/blog\/centro-de-transparencia\/"},"modified":"2025-04-15T10:13:55","modified_gmt":"2025-04-15T08:13:55","slug":"centro-de-transparencia","status":"publish","type":"post","link":"https:\/\/www.movistar.es\/blog\/mi-movistar\/centro-de-transparencia\/","title":{"rendered":"El nuevo Centro de Transparencia de Movistar: gestiona tu privacidad de forma sencilla"},"content":{"rendered":"\n<p>Seg\u00fan un\u202f<a href=\"https:\/\/www.ibm.com\/blogs\/policy\/morning-consult-pandemic-tech-privacy-poll\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>estudio de IBM Policy Lab<\/strong><\/a>\u202fla preocupaci\u00f3n de los espa\u00f1oles por su privacidad y el tratamiento de sus datos ha aumentado considerablemente durante la pandemia, ya que toda nuestra vida se ha digitalizado de forma acelerada. Como empresa de servicios digitales es importante dar una respuesta a esa preocupaci\u00f3n.&nbsp;<\/p>\n\n\n\n<p>En\u202fTelef\u00f3nica, nuestro\u202fobjetivo es que tomes consciencia y seas\u202fel due\u00f1o\u202fde\u202ftoda\u202ftu informaci\u00f3n. Queremos\u202fir un paso m\u00e1s all\u00e1\u202fy por ello, hemos lanzado el\u202f<strong>Centro de Transparencia<\/strong>\u202fen Espa\u00f1a.\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>Esta herramienta permite\u202fconsultar la informaci\u00f3n que\u202fse genera mientras se utilizan nuestros servicios. Adem\u00e1s, permite\u202fgestionar\u202fla privacidad de los usuarios de manera\u202fsencilla, porque es importante que cualquiera sea capaz de acceder a\u202fla informaci\u00f3n y sepa interpretarla.\u202fEl Centro de Transparencia\u202fes\u202fclaro, con un lenguaje\u202fcomprensible\u202fpara todos\u202fcon el objetivo de\u202freforzar la confianza de los clientes\u202fy que\u202ftengan el\u202f<strong>control de su experiencia digital<\/strong>.\u202f&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-como-acceder-al-centro-de-transparencia-de-movistar-plus\"><strong>\u00bfC\u00f3mo acceder al Centro de Transparencia de Movistar Plus+?<\/strong><\/h2>\n\n\n\n<p>El Centro de Transparencia de Movistar\u202f<strong>es\u202ftotalmente gratuito y\u202fest\u00e1 disponible para todos\u202flos\u202fclientes\u202fde\u202fmiMovistar. <\/strong>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"wp-block-embed__wrapper\"><div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe loading=\"lazy\" title=\"MOVISTAR: Descubre el Centro de Transparencia en Movistar Plus+\" width=\"1040\" height=\"585\" src=\"https:\/\/www.youtube.com\/embed\/NChMAu_2Phw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/figure>\n\n\n\n<p>Para consultar el Centro de Transparencia desde tu televisi\u00f3n, solo necesitas acceder a la pesta\u00f1a de <strong>\u201cMi Movistar\u201d<\/strong> en el men\u00fa de Movistar Plus+ y clicar en el apartado de <strong>\u201cCentro de Transparencia\u201d.&nbsp;&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p>Una vez ya est\u00e9s dentro podr\u00e1s explorar todas las categor\u00edas relacionadas con tu consumo de datos. Por ejemplo, si quieres saber cu\u00e1les son los contenidos bajo demanda que m\u00e1s has visto en tu <a href=\"https:\/\/www.movistar.es\/particulares\/movil\/moviles\/descodificador-uhd\/?utm_source=src--btb&amp;utm_medium=mdm--referral-organic&amp;utm_campaign=dg_brd--home_cnt--es_cmp--desco-uhd-btb_adg--adgroup-adq_ad--btb__tt--adquisition_sgm--abierto\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Descodificador UHD<\/strong><\/a> o <a href=\"https:\/\/www.movistar.es\/particulares\/movil\/moviles\/smart-wifi\/?utm_source=src--btb&amp;utm_medium=mdm--referral-organic&amp;utm_campaign=dg_brd--smartwifi_cnt--es_cmp--btb_adg--adgroup-adq_ad--btb__tt--adquisition_sgm--abierto\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Descodificador UDH Smart Wifi<\/strong><\/a><strong> <\/strong>de Movistar, solo necesitas clickar en la secci\u00f3n de \u201cConsumos de Movistar Plus+\u201d para acceder a un desglose organizado por tipo y g\u00e9nero de contenidos.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"830\" width=\"1024\" src=\"https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-2-1.png?w=1024\" alt=\"\" class=\"wp-image-7942\" srcset=\"https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-2-1.png 1148w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-2-1.png?resize=300,243 300w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-2-1.png?resize=768,623 768w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-2-1.png?resize=1024,830 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Si lo que prefieres es tener una imagen completa de <strong>los consumos en tus l\u00edneas<\/strong> (tanto fijas como m\u00f3viles), puedes acceder a ellos desde el mismo men\u00fa. Podr\u00e1s conocer el n\u00famero de llamadas, la duraci\u00f3n y el consumo de datos que has realizado desde tu tel\u00e9fono.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"578\" width=\"1024\" src=\"https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-3-1.jpg?w=1024\" alt=\"\" class=\"wp-image-7941\" srcset=\"https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-3-1.jpg 1304w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-3-1.jpg?resize=300,169 300w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-3-1.jpg?resize=768,433 768w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-3-1.jpg?resize=1024,578 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Dentro del Centro de Transparencia en Movistar Plus+ puedes tambi\u00e9n echarle un vistazo a tu informaci\u00f3n personal, as\u00ed como los contenidos que tienes contratados con Movistar, de forma f\u00e1cil y sencilla.&nbsp;<\/p>\n\n\n\n<p>Y si quieres descargar todos tus datos para tenerlos siempre a mano, la app m\u00f3vil de<strong> Mi Movistar <\/strong>es justo lo que necesitas.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"como-acceder-desde-la-app-mi-movistar\"><strong>C\u00f3mo acceder desde la app Mi Movistar<\/strong><\/h2>\n\n\n\n<p>Puedes\u202facceder a este servicio desde la\u202f<a href=\"https:\/\/www.movistar.es\/particulares\/movil\/servicios\/app-mimovistar\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>aplicaci\u00f3n m\u00f3vil Mi Movistar<\/strong><\/a>, entrando en\u202fel\u202f<strong>\u00e1rea privada \u201cMi perfil\u201d<\/strong>.\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>En\u202fla secci\u00f3n de \u201cCentro de Transparencia\u201d, podr\u00e1s\u202fver la\u202fopci\u00f3n de \u201c<strong>Consulta y descarga de datos<\/strong>\u201d. Haz clic en ella y ya podr\u00e1s\u202fvisualizar los datos que\u202fest\u00e1s generando mientras haces uso de los servicios de\u202fMovistar. Aqu\u00ed ver\u00e1s la informaci\u00f3n detallada acerca\u202fdel\u202fconsumo\u202fde datos, llamadas, o\u202ftus\u202fcontenidos de\u202ftelevisi\u00f3n. Adem\u00e1s,\u202fpodr\u00e1s\u202fdescargar\u202fun\u202finforme de transparencia\u202fdonde se te desglosa detalladamente la informaci\u00f3n.\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>En la\u202fopci\u00f3n \u201c<strong>Preferencias de Privacidad<\/strong>\u201d\u202fpuedes consultar y configurarla privacidad de los datos asociados a tus l\u00edneas.\u202fPor ejemplo,\u202ftienes la opci\u00f3n de\u202factivar\u202fla recepci\u00f3n de\u202finformaci\u00f3n sobre\u202fnuevos productos\u202fde Movistar.\u202f&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-como-puedo-acceder-a-traves-de-la-web\"><strong>C\u00f3mo puedo acceder a trav\u00e9s de la web<\/strong><\/h2>\n\n\n\n<p>En Centro de Transparencia tambi\u00e9n est\u00e1 disponible a trav\u00e9s\u202fde\u202f<a href=\"https:\/\/www.movistar.es\/area-cliente\/mi-cuenta\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>movistar.es<\/strong><\/a>.\u202fSolo tienes que entrar en el \u00e1rea privada y\u202fgestionar tus preferencias de privacidad.\u202f\u202f\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"596\" width=\"1024\" src=\"https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-4.jpg?w=1024\" alt=\"\" class=\"wp-image-7938\" srcset=\"https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-4.jpg 1265w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-4.jpg?resize=300,175 300w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-4.jpg?resize=768,447 768w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-4.jpg?resize=1024,596 1024w, https:\/\/www.movistar.es\/blog\/wp-content\/uploads\/sites\/3\/2022\/11\/IMAGEN-4.jpg?resize=320,185 320w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Estas son todas las alternativas que tienes disponibles para acceder al Centro de Transparencia de Movistar. Elige la que m\u00e1s se adapte a ti <strong>y ten el control de tus datos<\/strong> siempre que lo necesites.&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Seg\u00fan un\u202festudio de IBM Policy Lab\u202fla preocupaci\u00f3n de los espa\u00f1oles por su privacidad y el tratamiento de sus datos ha aumentado considerablemente durante la pandemia, ya que toda nuestra vida se ha digitalizado de forma [&hellip;]<\/p>\n","protected":false},"author":141,"featured_media":471,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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