{"id":2567,"date":"2020-11-30T09:01:25","date_gmt":"2020-11-30T08:01:25","guid":{"rendered":"https:\/\/www.movistar.es\/blog\/soluciones-basicas-router-movistar-no-funciona\/"},"modified":"2022-05-04T20:53:00","modified_gmt":"2022-05-04T18:53:00","slug":"soluciones-basicas-router-movistar-no-funciona","status":"publish","type":"post","link":"https:\/\/www.movistar.es\/blog\/router\/soluciones-basicas-router-movistar-no-funciona\/","title":{"rendered":"Soluciones b\u00e1sicas cuando tu Router Movistar no funciona"},"content":{"rendered":"\n

A todos nos ha ocurrido en alguna ocasi\u00f3n. Es algo que entorpece el d\u00eda a d\u00eda y que provoca cierto p\u00e1nico, en especial si est\u00e1s trabajando. M\u00e1s que nada porque no sabes d\u00f3nde est\u00e1 el problema<\/strong> y si va a tener una soluci\u00f3n r\u00e1pida o vas a tener que esperar durante horas. Hablamos de ese ocasional momento en el que tu Router Movistar<\/a> no funciona o no se comporta<\/strong> como deber\u00eda.<\/p>\n\n\n\n

Puede haber muchas causas. Un corte en la red de Movistar, un apag\u00f3n o corte de luz en tu vivienda, un microcorte en tu conexi\u00f3n WiFi\u2026 Estas y otras situaciones pueden hacer que pienses que tu Router Movistar<\/a> no funciona. <\/p>\n\n\n\n

A continuaci\u00f3n repasamos qu\u00e9 soluciones b\u00e1sicas puedes aplicar cuando tu Router Movistar no funciona o cuando no recibes conexi\u00f3n a Internet. Con suerte, puede que el problema sea tan simple de arreglar como pulsar un bot\u00f3n<\/strong>.<\/p>\n\n\n\n

Apagar y encender tu Router Movistar<\/h2>\n\n\n\n

Parece una tonter\u00eda, pero la mayor\u00eda de problemas inform\u00e1ticos se solucionan simplemente apagando y encendiendo el dispositivo afectado. En esta ocasi\u00f3n, apagar y encender<\/strong> quiere decir muchas cosas.<\/p>\n\n\n\n

Si tu dispositivo no puede conectarse a Internet<\/strong> o has perdido la conexi\u00f3n de repente, prueba a desactivar la conexi\u00f3n WiFi del dispositivo y a volverla a activar. Si sigue sin funcionar, prueba a reiniciarlo. Tal vez as\u00ed, acceda de nuevo a Internet sin problemas.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Otra soluci\u00f3n del tipo \u201capagar y encender\u201d consiste en desactivar tu red WiFi<\/strong> del Router Movistar y volverla a activar. Para ello deber\u00e1s pulsar durante m\u00e1s de cinco segundos cualquiera de los botones traseros de tu Router Movistar con el nombre WiFi<\/strong> o WiFi Plus<\/strong>. Seg\u00fan con qu\u00e9 red tengas problemas convendr\u00e1 apagar y encender una de ellas.<\/p>\n\n\n\n

Si el problema afecta a una conexi\u00f3n Ethernet o a una conexi\u00f3n WiFi y nada de lo anterior funciona, la soluci\u00f3n m\u00e1s habitual y r\u00e1pida es la de apagar tu Router Movistar<\/strong>, esperar unos segundos y volverlo a encender. Esto hace que el Router acceda de nuevo a la red<\/strong> y reinicie todos los procesos en los que estaba trabajando.<\/p>\n\n\n\n

Comprobar los cables<\/h2>\n\n\n\n

No es que sea muy frecuente, pero en ocasiones el problema con el que nos encontramos tiene que ver con un cable mal enchufado<\/strong>. No est\u00e1 de m\u00e1s comprobar cables de corriente y cables Ethernet, cuando proceda.<\/p>\n\n\n\n

Si hablamos de un cable Ethernet<\/strong>, puedes probar a desconectarlo y volverlo a conectar para as\u00ed probar a acceder de nuevo a Internet.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Respecto al cable que conecta la fibra \u00f3ptica a tu Router Movistar, conviene no tocarlo mucho. El instalador oficial suele dejarlo en una buena posici\u00f3n y suele recomendar no doblarlo demasiado<\/strong>. Es m\u00e1s, podemos comprobar si el cable est\u00e1 correctamente conectado si el Router Movistar muestra una luz azul en el frontal, bajo el icono de rat\u00f3n de ordenador.<\/p>\n\n\n\n

Si la luz fuera de color rojo parpadeante, estar\u00edamos ante un problema relacionado con dicho cable. En este caso, conviene contactar con Movistar<\/strong>.<\/p>\n\n\n\n

Las luces del Router Movistar<\/h2>\n\n\n\n

Ya hablamos de las luces del\u00a0Router Movistar<\/a><\/strong>. Estas luces nos indican si todo va bien o si sucede algo. B\u00e1sicamente, si las luces est\u00e1n apagadas es que ocurre un problema de conexi\u00f3n a la red el\u00e9ctrica o que, directamente,\u00a0no hay conexi\u00f3n<\/strong>\u00a0a ninguno de los servicios.<\/p>\n\n\n\n

Las luces azules parpadeantes indican que el Router est\u00e1 solicitando acceso a cada servicio, ya sea Internet o telefon\u00eda. Ese parpadeo suele durar unos segundos<\/strong>. Si se excediera en el tiempo de parpadeo puede tratarse de un problema mayor. Podemos probar a reiniciar el Router Movistar y, si se repite el parpadeo durante mucho tiempo, contactar con Movistar<\/strong>.<\/p>\n\n\n\n

La luz roja fija<\/a> tambi\u00e9n implica un problema relacionado con el Router Movistar. <\/p>\n\n\n\n

M\u00e1s ayuda en Smart WiFi<\/h2>\n\n\n\n

Si necesitas comprobar el funcionamiento de tu Router Movistar, puedes hacerlo a trav\u00e9s de la App Smart WiFi<\/strong>. Puedes descargarla para iOS<\/a> y para Android<\/a>. Entre otras cosas, la App Smart WiFi<\/a> te muestra los dispositivos conectados, la contrase\u00f1a de tu WiFi y WiFi Plus, etc.<\/p>\n\n\n\n

Tambi\u00e9n podr\u00e1s hacer otras tareas como comprobar la velocidad de tu conexi\u00f3n<\/a> o mejorar la cobertura WiFi. Tambi\u00e9n es posible compartir tu contrase\u00f1a o crear una red WiFi para invitados<\/a>.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Adem\u00e1s de en tu smartphone, encontrar\u00e1s Smart WiFi<\/strong> en tu Descodificador UHD Movistar<\/a>. Deber\u00e1s ser cliente de Movistar Fusi\u00f3n<\/strong> y tener ese descodificador en concreto. As\u00ed, desde tu televisor, podr\u00e1s acceder a las Living Apps<\/strong> y, entre ellas, saber m\u00e1s cosas de tu Router Movistar gracias a Smart WiFi<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

A todos nos ha ocurrido en alguna ocasi\u00f3n. Es algo que entorpece el d\u00eda a d\u00eda y que provoca cierto p\u00e1nico, en especial si est\u00e1s trabajando. M\u00e1s que nada porque no sabes d\u00f3nde est\u00e1 el problema y […]<\/p>\n","protected":false},"author":48,"featured_media":140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[78,47,70,27,51],"area":[],"cluster":[29],"linea_editorial":[9],"coauthors":[],"class_list":["post-2567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria","tag-cable-ethernet","tag-living-apps","tag-luces-led","tag-router-movistar","tag-wifi","cluster-router","linea_editorial-movistar"],"yoast_head":"\nSoluciones b\u00e1sicas cuando tu Router Movistar no funciona<\/title>\n<meta name=\"description\" content=\"Todo va bien hasta que tu Router Movistar no funciona como deber\u00eda. Pueden ser muchas causas, pero todo tiene soluci\u00f3n. Veamos algunas de ellas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.movistar.es\/blog\/router\/soluciones-basicas-router-movistar-no-funciona\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soluciones b\u00e1sicas cuando tu Router Movistar no funciona\" \/>\n<meta property=\"og:description\" content=\"Todo va bien hasta que tu Router Movistar no funciona como deber\u00eda. Pueden ser muchas causas, pero todo tiene soluci\u00f3n. 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