{"id":2517,"date":"2019-08-16T07:00:35","date_gmt":"2019-08-16T05:00:35","guid":{"rendered":"https:\/\/www.movistar.es\/blog\/sala-despiece-3-aura-movistar-home\/"},"modified":"2023-01-25T14:17:46","modified_gmt":"2023-01-25T13:17:46","slug":"sala-despiece-3-aura-movistar-home","status":"publish","type":"post","link":"https:\/\/www.movistar.es\/blog\/home\/sala-despiece-3-aura-movistar-home\/","title":{"rendered":"La sala de despiece de Movistar Home Vol. 3 Aura"},"content":{"rendered":"
Tras conocer c\u00f3mo funcionan tanto el hardware como el software de Movistar Home, Julia Llanos, Data Science Manager en Telef\u00f3nica Aura, y su equipo nos explican c\u00f3mo se implementa Aura dentro del dispositivo [Movistar Home](https:\/\/aura.telefonica.com\/movistarhome). \n[Aura](https:\/\/aura.telefonica.com\/) es la IA de Telef\u00f3nica y dentro de Movistar Home act\u00faa como Asistente Virtual. **Es una IA con capacidades cognitivas**, esto quiere decir, **que aprende el usuario para poder anticiparse a sus necesidades**.<\/p>\n
**Isabel Men\u00e9ndez**, Data Scientist en Aura, nos cuenta que para poder implementar la inteligencia artificial y que verdaderamente aprenda, tienes que contar con *\u201cun mont\u00f3n de interacciones que han tenido previamente los usuarios con Aura y analizar lo que han pedido y lo que han recibido, y si est\u00e1 dentro de lo esperado o no era lo que ellos esperaban\u201d*.<\/p>\n*Isabel Men\u00e9ndez haciendo pruebas con Movistar Home*<\/figcaption><\/figure>\n
Para que la comunicaci\u00f3n entre los usuarios y Aura sea fluida, entra en acci\u00f3n el trabajo de Vadim Melenciuc, desarrollador de plataforma en Aura. \u00c9l es el encargado de **implementar un bot o aplicaci\u00f3n que sirve para automatizar acciones**. *\u201cEstas acciones que vamos a automatizar son mantener conversaciones con muchos usuarios y atender distintos tipos de peticiones\u201d*, comenta Vadim. Para poder construir todo ello, hay **que entender lo que va a pedir el usuario y atender dichas peticiones**.<\/p>\n*Vadim Melenciuc probando el bot para Movistar Home*<\/figcaption><\/figure>\n
Para que Aura pueda comprender lo que solicita el usuario, se hace uso del **procesamiento del lenguaje natural**. Los ling\u00fcistas son los responsables de **introducir en Aura todas las preguntas posibles de los usuarios**, teniendo en cuenta todos los posibles verbos a utilizar ante una misma petici\u00f3n, como, por ejemplo: \u201cOk Aura, ponme una peli\u201d o \u201cOK Aura, quiero ver una pel\u00edcula\u201d.<\/p>\n
Pero Aura tambi\u00e9n tiene que estar preparada ante otro tipo de consultas planteadas por el usuario. **Esther Vaquero**, ling\u00fcista en el equipo de casos de uso de Movistar Home, nos cuenta que *\u201chay algunos que incluso le preguntan a Aura si vive en Madrid o si le gusta el chocolate, por ello tambi\u00e9n hay que desarrollar respuestas ante esas cuestiones\u201d*.<\/p>\n*Una de las respuestas a las preguntas que plantean los usuarios de Movistar Home*<\/figcaption><\/figure>\n
*\u201cEl objetivo de Aura en [Movistar Home](http:\/\/www.movistar.es\/particulares\/movil\/moviles\/movistarhome\/) es **acercar la tecnolog\u00eda a los usuarios, tratando de que la tecnolog\u00eda aprenda y se adapte a ellos y no al rev\u00e9s\u201d***, puntualiza Julia. Todo ello se consigue incorporando **sistemas cognitivos que van a permitir a Aura, a trav\u00e9s de Movistar Home, desarrollar nuevas capacidades y retos**.<\/p>\n","protected":false},"excerpt":{"rendered":"
Tras conocer c\u00f3mo funcionan tanto el hardware como el software de Movistar Home, Julia Llanos, Data Science Manager en Telef\u00f3nica Aura, y su equipo nos explican c\u00f3mo se implementa Aura dentro del dispositivo [Movistar Home](https:\/\/aura.telefonica.com\/movistarhome). […]<\/p>\n","protected":false},"author":141,"featured_media":8,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[3,4,5,6],"area":[7],"cluster":[8],"linea_editorial":[9],"coauthors":[537],"class_list":["post-2517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria","tag-aura","tag-inteligencia-artificial","tag-movistar-home","tag-telefonica","area-digital-client","cluster-home","linea_editorial-movistar"],"yoast_head":"\n
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